RB
Rudolph B
1 reviews | Active since Mar 2015
10 Mar 2017, 23:51
Tefrible service. Avoid if possible!!!!!
<p>WE have been without our telephone line and adsl line for nearly a month. The only information you can obtain is through the call centre. They do not provide alot of information.</p> <p><br />The call centre service agents escalte and copy managers. Still nothing. They request techinicians to call us. But nothing. They inform us that specialists are assigned to the task. Still no progress. </p> <p> </p> <p>Oh theg dont mind refunding you for the period of the fault.... Why not freeze the account until it has been resolved. This is not our fault so why should we be calling begging for updates and refunds. It actually makes my stomach turn. Is there no pride in customer service.</p> <p> </p> <p>The worst part is that there is no communication. Ate deliberately keeping us in the dark. Noupdates indicating they are working on it. Nothing.</p> <p> </p> <p>We use the adsl line for various reasons. Including work and online studies. We cant not be wothout internet for this long. Work etc does not stop. Thus we have extra costs we incur to buy data bundles for our ****le. Its not cheap. This off course will not be refunded.</p> <p> </p> <p>The sac thuth is that I have lost all faith in telkoms service.</p> <p> </p> <p>Although I loave this it seems to be the only option I am left with. Be warned!!!</p> <p> </p>
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Replies (3)0
Replies (3)
Telkom's replyOfficial
13 Mar 2017, 08:56Hi @RBotha
Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received and attended.
I have attempted contacting you directly with no success. I have contact dispatch in your area and was able to get a tech assigned to attend. I am liaising with the assigned field technician to determine a possible ETA. I will further advise as soon as more info becomes available. W do apologize for the delay and any inconvenience caused.
Interaction ***
Regards
Keagan
Telkom Social Media Team
Best regards,
Telkom's reply13 Mar 2017, 08:56
Official
Hi @RBotha
Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received and attended.
I have attempted contacting you directly with no success. I have contact dispatch in your area and was able to get a tech assigned to attend. I am liaising with the assigned field technician to determine a possible ETA. I will further advise as soon as more info becomes available. W do apologize for the delay and any inconvenience caused.
Interaction ***
Regards
Keagan
Telkom Social Media Team
Best regards,
RB
Rudolph B's updateReviewer Update
15 Mar 2017, 08:25Huge thank you Keagan. It seems that the Telkom Social Media Team can get more done than the rest of Telkom. Much appreciated.
Regards
Rudy
RB
Rudolph B's update15 Mar 2017, 08:25
Reviewer Update
Huge thank you Keagan. It seems that the Telkom Social Media Team can get more done than the rest of Telkom. Much appreciated.
Regards
Rudy
RB
Rudolph B's updateReviewer Update
15 Mar 2017, 08:38I changed my rating due to YOUR efforts in resolving this issue. I still believe Telkom as a whole can improve with regards to communication given to customers, on faults customers log. The time it took to resolve this is still also an issue for me.
But above all, we as customers should be kept up to date with regards to issues logged. These updates/progress communicated must be detailed where we can see exactly what the problems were and why there are delays. If you go on the fault system via the website the only information provided, is that it is at stage 2 and that it is assigned to a technician.
In my opinion, this is something Telkom should look into. I would have been more patient had I seen the progress made in resolving the issue daily.
Kind Regards
Rudy
RB
Rudolph B's update15 Mar 2017, 08:38
Reviewer Update
I changed my rating due to YOUR efforts in resolving this issue. I still believe Telkom as a whole can improve with regards to communication given to customers, on faults customers log. The time it took to resolve this is still also an issue for me.
But above all, we as customers should be kept up to date with regards to issues logged. These updates/progress communicated must be detailed where we can see exactly what the problems were and why there are delays. If you go on the fault system via the website the only information provided, is that it is at stage 2 and that it is assigned to a technician.
In my opinion, this is something Telkom should look into. I would have been more patient had I seen the progress made in resolving the issue daily.
Kind Regards
Rudy