Tedious Telkom

I have been a customer of Telkom Mobile since they started out as 8ta. I have now had enough of their abuse. Especially since the Covid 19 pandemic started. As an excuse to ***** money from any of their customers, instead of trying to help, they charge you an extra R202 every time there's a problem with a debit order. Whether it's your fault or their's, never to see the money again if it's not your fault. If you refuse to pay the R202, they simply switch your service off. Nobody in their shops can help you, they're just there to sell new products. If you phone their customer service, all they can do is to escalate your query. Mine has now probably been escalated to the moon already! I have been waiting since Feb 2021 for them to pay back my 1st R202. They are not consistant in their services at all. As my last contract has now come to an end, I will NEVER deal with Telkom again, cheaper rates or not! What a frustrating exercise!