tedious cancellation process with Telkom

Good day

I am so tired of trying to cancel my two paid up cell phone contracts with telkom in march i sent a cancellation request to cancellations email provided at that time

i called them back to confirm they advised process has changed i logged on online created a profile and sent another cancellation request got below references : ********** 2 ********** 2 this was now the beginning of august i called telkom call centre spoke to sipho hlatswayo he advised there was an error at the cancellations department someone called Neo was dealing with it . i am liable to still pay even though the error was not my fault called yesterday Ndivhuo confirmed its still not cancelled at the end of september i am liable to pay end of november ... I am now going to manually pay telkom what i owe and stop them from debiting my account ,literally drained from trying to cancel what ive paid , i would gladly like to be refunded what is due to me .