Techy never showed up

I've had a residential line move scheduled with a confirmation sms for the 17th of September. I took leave and waited the entire day for them to show up. I didn't get a call or anything indicating that they will not show. Since then I've spoken with 5+ call center people, contacted telkom via Twitter, talked to an agent on the online chat app. Made an escalation (ref 747702) and still no indication of whether they will service my line move request, whether they are going to schedule another move. NOTHING. Worst service I've ever received. You would think year's worth of customer loyalty would mean something. I guess not.<br> <br> In the meantime my business which I operate from home is losing money and suffering because telkom cannot honour a scheduled appointment.