techniction closed order yet no work done

HI,<br> <br> I placed a Order to move my Telkom Adsl / Voice line from my old house to the new house - the order number is - *** , our line was cut before we moved, hence we was without service at the old house, we moved to the new house on the 29th August 2015 a Techniction came on this day to install the line, he look ed at the cables on the pole and left,<br> <br> As of today we still received no further feedback or service yet i am paying for this, I called Telkom Yesterday and i was told according to their system the line is moved and active, i told them this is not true and nothing is yet done, as we at the house have no cables installed, Itshan ( the lady i spoke to ) said she will call the techniction and get back to me which also hasnt happened, I called again this morning and after 40 mins on the line i was told they are offline there is nothing they can do i have to call back,<br>