Technicians who don't care

Our internet and telephones have been down at least 50% of the time this year. Every time we report it the call is closed without the technician testing and I have to report the line again as I get the useless sms . Again our internet is up and down. The technician came yesterday and managed to completely break it. We have no internet and our main line is dead and yet \the call has been resolved\". Do these technicians not test anymore? Is it so hard to come into the business and check everything is working? Will I have to wait another 2 days so my business can continue to function? <br> Surely the tech should come into the company and get the fault signed off instead of going to sleep under a tree somewhere? It's a disgrace. This is a continuous problem and every time a technician comes I have to relog the call due to their incompetence. I have a \"managers\" number, his name is warren. He never answers his phone and never returns messages. You are a disgrace Telkom! Teach your technicians the value of testing and human interaction. Fault number 670CRK290316"