Technicians not showing up

<p>Our Internet connection has been down for approximately three weeks at the time of writing. We have logged numerous requests via Telkom's call center to inform them of our issue. Each time we are told that our fault has been logged and a technician has been notified who will contact us the same day. Needless to say, we are still waiting for a technician to contact us and resolve our problem.</p> <p>We also personally visited a Telkom outlet three times in order to communicate the urgency of the problem. All of the visits were fruitless.</p> <p>One of the Telkom agents informed us that the supervisor of the technicians in my area, Simon Mnguni, has been informed and will also be attending to the matter. Nothing happened so we sent him an email to the address provided by the agent, ********** but the email was returned with the following error message: “Address rejected”.</p> <p>It is now almost a month after our Internet went down and we are still waiting for a technician to resolve the issue.</p>