Technicians log a fault as resolved because I won't do their dirty work

<p>We logged a faulty crackling line with Telkom in April. 2 Weeks later when a tchnician arrived he said the fault lay in a box on a property in an adjoining street and I would need to arrange access to the property for him. When I said I have no idea who lives there and this wasn't my job, he merely left and logged the fault as resolved. We then relogged a fault and were once again told by a technician he cannot resolve unless we arrange access to the property on his behalf... again I explained we are not liable to do his job and again, he just logged the fault as resolved. When we phoned yesterday to query the status of the fault, a service consultant told us that the system states not to send a technician unless we liaise with the resident of the property. Surely if your equipment is on another property it is YOUR responsibility to gain access and maintain it, not your clients? We were once again told that a technician would be dispatched and this morning we receive a sms stating the fault is resolved??!! I wish I could just tell my clients that they need to not only pay me on time, they also need to do the work.</p>