TECHNICIANS HAVE NOT ARRIVED AFTER 2 WEEKS

Before our phone/adsl line went down, Telkom had come to repair my neighbour's phone. Immediately after repairing their phone, our phone line went down. On 25th February I reported a fault via the online Fault Reporting System and was sent the following reference number 908CRK250216. On the 4th March, more than a week after my report, I logged on to track the fault, and thereafter we received a notification that it has been handed to technicians. Twice over the weekend of the 5th and 6th March, I saw technicians in our area, and when I stopped to ask if they were going to assist us, they said they could not as they had not been instructed to. On their fault reporting website they say a technician should attend within 48 hours. We have been waiting 2 weeks despite there often being technicians in our area. I have come to expect this terrible service from Telkom. I want my phone/ADSL line attended to asap.