Technicians fighting for the sale, and providing bad services to Telkom users

Very bad services from Telkom technician's, had a technician that came out on Saturday the 18/11/2023 by the name of Otshepeng Morebodi. She installed the fiber and router and then said it will be activated the next morning. We then got a call from Shaun Peters the next morning saying that the box she put on for us was wrong and that he will sort out, we then called her up asking her what was going on and she rep**** by saying we should not allow him inside and that the box is correct and she will activate. Till now there's no internet. We called Shaun Peters again asking him if his coming over he said no he spoke to the previous technician Mrs Morebodi and she will sort out, we then again called her up asking her why is it still not activated she replies that the guy we spoked to did not give her authorisation to activate. We tried again calling both the technicians and there's no answer. This contract is on my husbands name Mr Khan, all his payments are up to date, we have and existing contract and a wifi SIM card which is paid every month. We don't need this kind of service from a provider which we use and pay every month. This is unacceptable.