Technicians Don't do their jobs

<p>We have now logged 5 faults with Telkom. In two weeks. Every day, I wake up, I see that my line speed is below 1 mbps (it's a 10 meg line) and my line connection is intermittend. Then I log a fault. Then exactly one day later, I get a SMS saying the fault is restored. Despite the fact that NOTHING has been fixed. No technician comes to see us, despite me asking several times. This is unacceptable. Where is the QA in Telkom? </p>