Technicians and Supervisors pride at providing pathetic service

<p>I have had endless issues with my telephone line and ADSL service!</p> <p><br />I have reported the faults more than two-dozen times, a technician would occasionally come to the premises and diagnose issues. It comes to the same conclusion each time, and the diagnosis is that the line from the street box > to the pole > to the premises is faulty. Only last month (after pleading) did a technician notice that the line was merely wrapped around the pole and not connected correctly and it is not insulated [Fault No.285CTK101016]. So each time it rains or there are heavy winds, the line is dead and it takes days for the ADSL service to be stable.</p> <p>I am paying for a 10mbps ADSL service, yet the line is syncing at 6400kbps (Downstream) & 512kbps (Upstream). The current Signal to Noise Ratio (SNR) is also far too low, which shows a 'poor balance' when Telkom technicians test the line and yet NOTHING is done about it.</p> <p>There have been far too many empty promises to replace the line, I have been contacted by the technicians supervisor's which assurred that the line would be fixed and almost 6 months later > NOTHING!</p> <p>I have attempted to contact Louis Nkwana (contact details below) after he said that the cable jointers would replace the line in September and have received no responses:</p> <p>Louis Nkwana<br />NFS:NER Quality<br />Cell: ********** 257<br />Tel: ********** 380<br />Fax: ********** 556<br />e-mail: ********** ********** <p> </p> <p>I am now fed up with having to constantly report the faults, and NOTHING is done about it.</p> <p> </p> <p>The current fault reference numbers are: 884CTK031116 (falsely reported as restored and a technician did not even visit the premises) & 171CTK081116 </p>