Technicians/ Accounts

This is the worst company that anyone can ever use. I have been emailing the Openserve division since 13th July 2017 with my Fibre that was supposed to be installed and all the excuses why it cannot be installed. I have since then not had a proper 10 meg line to use but I am expected to pay R1610 for a Fibre line that has not worked properly since installation it has taken them up until the 18th August to resolve the problem. Then I get told happy I can get a R400 credit for being charged for a ADSL line and FIBRE and not had use of either. Really people. My contract is for R799 as per my contract phone calls sure I need to pay but I will not pay 1cent more than my contract. So take the R400 credit and do whatever you want with it. July and August I want a credit for the PATHETIC 1 meg line that I had majority of the time so what do you charge for a 1Meg line I will pay for that. I suggest you people get someone that can add to sort out my account, it took a month to sort out my Fibre maybe my account will be sorted out before the end of December until then I pay for what I get which is a 1Meg line for July and August 2017.