Technician too lazy to complete order

Ok so I went to apply for Telkom voice line install, Telkom arranged with me an appointment I agreed to the date and time. At the time a technician from a 3rd party arrived saying that he was there to install the line on behalf of Telkom I said fine and showed the technician were to install the line. Right after the technician realized he had to climb in the ceiling he said he will be back ever since then he just disappeared.<br> <br> I would like telkom to send someone else as soon as they can and to investigate the matter and find the person responsible as he was assigned the task and get him not to repeat the same service he gave me to any of your other client's.<br> <br> My Telkom order number is \***A"the technician's number is \""***\"" he told me he will deny everything however he clearly does not want to do the work which I find should be rectified."""