TECHNICIAN TAKES 3 DAYS TO INSTALL

Firstly i STILL havent received any feedback from my 1st complaint - SM190950 about Telkom giving incomplete info. The technician was at my home on, 21/01/2016 to install the ADSL & Voice lines. He arrived at 1pm and then walked around the premises and said that because there wasn't a line before it is going to take longer than an hour (about 2hours). I said i can't stay and he said he can come back at 4pm. He started working at 4pm, setting up the line outside and finished at 7pm (3hours later) and said he had to come back the next day to set up, close the lines & install the rest of the ADSL - this would take another 2hours. He said if he doesn't finish then (22/01/2016) he must come again the following week. I can't believe that it takes over 5hours and 2days just to install an ADSL line. He damaged my walls from drilling too much (he started to high up & couldn't get the right height) and now the whole wall is cracked from the roof down to the floor. I was told on the day I ordered (***) 14/01/2016 that I will pay R662 for installation fee, I REFUSE to pay for 5hours of labor or overtime for a tech that was either *********** or to longer on purpose to get paid more.