Technician sent to fix cut cable. Didn't take cable joining equipment!

<p>My gardener accidentally cut my neighbour's telephone cable. I told the neighbour and reported it to Telkom on 19.11.16. Received ackowledgement SMS the same day quoting reference 5CNZ191116.</p> <p>I have telephoned every working day since then. Each call was at least ten minutes long, with last Friday's call at 09h35 with supervisor Joseph lasting twenty minutes and forty-five seconds!</p> <p>Despite their statement that "Telkom will endeavour to resolve the problem within five days.", the fault still exists more than two weeks later.</p> <p>I called again this morning and was told that no supervisors were available for me to talk to. I was then told that a technician was there on Friday, but couldn't repair the fault as he didn't have cable joining equipment. Seriously?!</p> <p>My neighbour's husband is in poor health and she is an estate agent, so the home telephone is essential to them. </p> <p>What do I have to do to have this fault fixed?</p>