CG
Cherie G
1 reviews | Active since Jul 2012
06 Feb 2018, 09:35
Technician returned my order without installing it
Telkom sent two sms'es on 05/02/2018 to say they would be installing my new line. I arranged that someone was at home to open up for them. They never pitched up. I phoned Telkom on 06/02/2018 @ 08:26, held on for 20 minutes before someone picked up the call. Then I was told that the Technician, Kirsten Gouws added a note to say that he tried to contact me ... no one from Telkom phoned me. He returned the order. This causes such a delay - I am at work in the day and I made special arrangements for someone to be at home. I feel it is pathetic that Telkom allows Technicians to do as they please. There is no way he phoned me and I am extremely disheartened by this terrible service and inconvenience. It is so unfair that Telkom is the biggest communication organisation yet they employ people like this that cannot even see to an order. Now I have to wait another 24-48 hours for "somoene" to phone me to arrange a new date and time for installation. If this is how my experience starts with Telkom then i am too afraid to see what's next. Also the facebook page indicates that Telkom replies "almost instantly", yet, i sent them a message on 24/01/2018 @17:14, they rep**** on 26/01/2018 ********** I sent another facebook msg this morning @07:49, and got an auto reply saying they open @ 08:00. It's now 09:33, and I have not had feedback. The management of Telkom need to seriously address their staff's service that they give to clients.
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Replies (5)CG
Cherie G's updateReviewer Update
08 Feb 2018, 16:39no feedback received yet ..... Technicians came to my house to install the line without the tv box and modem. They said there is no stock. I told them it's unacceptable and asked them to call their manager they fumbled with cell phones and sim cards for 20 mins but did not make a call. They decided to leave to "go to their manager in Linton Grange" and never returned. I begged them to resolve this today. Their names are Lindile and Desmond. They were driving a silver bakkie branded COMMS GLOBAL CELL ********** Tel ********** . I phoned both these numbers and the calls were dropped. I was given the customer first number ********** to phone and the number does not exist. Technical Support won't even help Innocent couldn't help me. Nokubonga could not assist. Denzel told me he would escalate my request and provide me with a reference number then he cut me off. Is there something going on at Telkom that customers need to know about? I have phoned over a dozen numbers today and no one has helped me the technicians have disappeared to their manager ......... job still not done
CG
Cherie G's update08 Feb 2018, 16:39
Reviewer Update
no feedback received yet ..... Technicians came to my house to install the line without the tv box and modem. They said there is no stock. I told them it's unacceptable and asked them to call their manager they fumbled with cell phones and sim cards for 20 mins but did not make a call. They decided to leave to "go to their manager in Linton Grange" and never returned. I begged them to resolve this today. Their names are Lindile and Desmond. They were driving a silver bakkie branded COMMS GLOBAL CELL ********** Tel ********** . I phoned both these numbers and the calls were dropped. I was given the customer first number ********** to phone and the number does not exist. Technical Support won't even help Innocent couldn't help me. Nokubonga could not assist. Denzel told me he would escalate my request and provide me with a reference number then he cut me off. Is there something going on at Telkom that customers need to know about? I have phoned over a dozen numbers today and no one has helped me the technicians have disappeared to their manager ......... job still not done
CG
Cherie G's updateReviewer Update
20 Feb 2018, 04:42Someone came to install the modem, but I have not yet received the tv box. According to one of the stores the tv box was never put on my order (but was part of the deal I asked for). Between the technician, the stores and the call centre they all have a different idea of who needs to give me the box. I have a 10mg line, but cannot watch a program without it hanging. I was told by Telkom that i need the 10mg line because it is faster and I have two TV's. Only one TV runs at a time because it is so slow and still it doesn't help. Something takes a day and a half to download. I am not happy with this whole package, until yesterday after I managed to get hold of someone to assist, the line was still in the previous owner's name Van Den Heever. They say they will bill me from 18/02/2018, but on the 18/02/2018 an agent told me my details do not even come up on system as the owner. I refuse to pay for something that does not work. I want to cancel my adsl line and request that you put it in a holding pool as I want to transfer to a provider who will give me proper decent service and run my adsl line in a manner that is accepable with the speed not getting affected like it is. my little ****le is faster than the 10mg line. Is Telkom ever going to reply to my message?
CG
Cherie G's update20 Feb 2018, 04:42
Reviewer Update
Someone came to install the modem, but I have not yet received the tv box. According to one of the stores the tv box was never put on my order (but was part of the deal I asked for). Between the technician, the stores and the call centre they all have a different idea of who needs to give me the box. I have a 10mg line, but cannot watch a program without it hanging. I was told by Telkom that i need the 10mg line because it is faster and I have two TV's. Only one TV runs at a time because it is so slow and still it doesn't help. Something takes a day and a half to download. I am not happy with this whole package, until yesterday after I managed to get hold of someone to assist, the line was still in the previous owner's name Van Den Heever. They say they will bill me from 18/02/2018, but on the 18/02/2018 an agent told me my details do not even come up on system as the owner. I refuse to pay for something that does not work. I want to cancel my adsl line and request that you put it in a holding pool as I want to transfer to a provider who will give me proper decent service and run my adsl line in a manner that is accepable with the speed not getting affected like it is. my little ****le is faster than the 10mg line. Is Telkom ever going to reply to my message?
CG
Cherie G's updateReviewer Update
20 Feb 2018, 04:42Someone came to install the modem, but I have not yet received the tv box. According to one of the stores the tv box was never put on my order (but was part of the deal I asked for). Between the technician, the stores and the call centre they all have a different idea of who needs to give me the box. I have a 10mg line, but cannot watch a program without it hanging. I was told by Telkom that i need the 10mg line because it is faster and I have two TV's. Only one TV runs at a time because it is so slow and still it doesn't help. Something takes a day and a half to download. I am not happy with this whole package, until yesterday after I managed to get hold of someone to assist, the line was still in the previous owner's name Van Den Heever. They say they will bill me from 18/02/2018, but on the 18/02/2018 an agent told me my details do not even come up on system as the owner. I refuse to pay for something that does not work. I want to cancel my adsl line and request that you put it in a holding pool as I want to transfer to a provider who will give me proper decent service and run my adsl line in a manner that is accepable with the speed not getting affected like it is. my little ****le is faster than the 10mg line. Is Telkom ever going to reply to my message?
CG
Cherie G's update20 Feb 2018, 04:42
Reviewer Update
Someone came to install the modem, but I have not yet received the tv box. According to one of the stores the tv box was never put on my order (but was part of the deal I asked for). Between the technician, the stores and the call centre they all have a different idea of who needs to give me the box. I have a 10mg line, but cannot watch a program without it hanging. I was told by Telkom that i need the 10mg line because it is faster and I have two TV's. Only one TV runs at a time because it is so slow and still it doesn't help. Something takes a day and a half to download. I am not happy with this whole package, until yesterday after I managed to get hold of someone to assist, the line was still in the previous owner's name Van Den Heever. They say they will bill me from 18/02/2018, but on the 18/02/2018 an agent told me my details do not even come up on system as the owner. I refuse to pay for something that does not work. I want to cancel my adsl line and request that you put it in a holding pool as I want to transfer to a provider who will give me proper decent service and run my adsl line in a manner that is accepable with the speed not getting affected like it is. my little ****le is faster than the 10mg line. Is Telkom ever going to reply to my message?
Telkom's replyOfficial
01 Mar 2018, 13:51Good day
Thank you for making contact with us. Please be advised that your query is being attended to and feedback will follow.
Your ***
We apologise for any inconvenience caused.
Regards,
Moenieb.
Telkom Social Media Team.
Best regards,
Telkom's reply01 Mar 2018, 13:51
Official
Good day
Thank you for making contact with us. Please be advised that your query is being attended to and feedback will follow.
Your ***
We apologise for any inconvenience caused.
Regards,
Moenieb.
Telkom Social Media Team.
Best regards,
CG
Cherie G's updateReviewer Update
01 Mar 2018, 17:13How long do you guys take to solve matters? It's been almost a month and all you can say it is being attended to?
CG
Cherie G's update01 Mar 2018, 17:13
Reviewer Update
How long do you guys take to solve matters? It's been almost a month and all you can say it is being attended to?