Technician no show

I have had the distasteful experience today of having to wait a complete day for a technician which never arrived.<br> <br> About one week ago some of my neighbours in my complex had telephone lines installed for ADSL. When I returned home that evening my phone line was dead. I suspect that either the technician made a blunder of the new line installation or realised there wasn't enough free slots on the exchange and conveniently took an occupied port (mine) and gave it to the new installation. (This is just speculation and I hope this is not true as this would make me especially angry)<br> After much time on hold and having to escalate the matter, more than one week later I received an SMS informing me my fault was scheduled 25 June 2015 between 07:30 and 16:00.<br> <br> Now, I am a working individual. I work 40km from my home and spend my whole day at the office.<br> Telkom should do better than telling you: \We will arrive sometime during the day