Technician never came

I was supposed to receive an installation yesterday by a technician named Alexander according to Zaynab from the Telkom call center. The technician is obviously lying. I was at home the whole day waiting. I was told that I would be contacted on my cellular phone before hand. I received no missed call notifications from any numbers as I kept my phone on me throughout the day. I also did not hear anyone enter the property or knock on the door. I even left complaints on the Telkom Facebook page which stands as relatively good evidence that I was trying to get my installation sorted. Here is the link: [URL Removed]<br> The installation was supposed to take place before 11am so I could get back to work. Alas, he never came and my whole day was wasted. Are Telkom going to reimburse me for the cell phone calls and the money I lost when I could have been working? I spoke to a Pearl Mavundla as well who seemed to have ended my call when trying to get to the bottom of this. I do not want log a complaint. I want a solution. Can anyone help me?<br> <br> Call me<br> <br>