Technician never arrived

It seems the only way to get service from Telkom is to post a Hello Peter report - so here goes, this isn't the first time...<br> <br> We received an sms to say that a technician would be dispatched to reactivate our line - we were home on Friday 06th Nov from 7h30-4pm as the sms said and no-one came. <br> <br> My boyfriend phoned the call centre 3 times on Friday to see where the technician was and each time he received empty promises that it was being \escalated to management". He then went into the Telkom store on Saturday morning"