Technician misses appointment twice.no Help

Upon transferring account Telkom technician notifies poles need to be planted at new residence . Poles gets planted (by third party,thats why it was planted so quick)and technician just never shows up again . Twice I booked a new technician to no avail. So if a technician misses his appointment you get put in the queue again and wait 2 weeks for a technician to attend . A month passed now without a telephone line installed. When the billing date comes they are quick to take your money ,ON TIME . I really thought Telkom is trying at least to attend to customers ,to my disappointment they still hold the crown of the *********** ,useless ,monopoly holding stupids of SA. The call centre is the biggest joke ,2 calls to different operators directly after one another and they give totally different information. The best part is everything is escalated ,but the \escalation department\" haven't attended to anything yet. Reference NR:840378"