Technician **** - line not restored

My line suddenly dropped from 4 meg which is what I receive as a 10meg business line client to 0.4 megs. I was told it would take two days and I was contacted by a technician the following Saturday who gave a bunch of technical excuses. He refused to hear that I have had 4 megs for years so I don't care what the tech issues are just restore it to what it was and what I pay for. An hour later I received a fault restored message and I have now arrived home to find nothing has been restored at all. NB!!! Telkom's ability to close jobs without customer confirmation is a defunct system as well!!! SIS - I am irate and people should be fired. Now I must log a new fault because the old log has been **********ly signed of!!!! WILL I NOW WAIT ANOTHER WHOLE WEEK +++ will I have to spend hours getting credited for not getting what I paid for??? TELKOM SEEMS NOT TO HAVE WOKEN UP AFTER ALL - they MUST pay the competition commission fine they obviously deserve! We would not have this junk if they had competition.