Technician is LAZY!!!!
<p>Hi Telkom... I paid R700 for my line to be activated... I have received an SMS stating that my installation date is on the 21st.... today is the 22nd...I called in telkom call center and the agent advised me that the technician left a note stating I wanted to cancel....this is not true.. no technician contacted me at all... I do not want to cancel...please telkom ...please sort this out ...I want my service by tomorrow.... this is the text I received Dear Customer, a Telkom technician has been dispatched to install your telephone line for your order ( ********** 59) today. Your continued support is appreciated. Regards, Telkom. </p>
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is AI***
We apologise for any inconvenience caused.
Kind regards
Yazied
Telkom Social Media Team
Best regards,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is AI***
We apologise for any inconvenience caused.
Kind regards
Yazied
Telkom Social Media Team
Best regards,
Look what I want is for Telkom to do my installation by latest Saturday the 24th ... I paid R700 for this to be done on the 21st...next week ain't good enough... A complaint will be launched with the Telkom Ceo office if this is not done ... a complaint to ICASA who is head of telecommunications and finally I will launch a huge complaint with the National consumer act ... as I have evidenceve that I made payment to and undelivered service which was not completed as promised and I do have proof of multiple complaints which got me no where.... Please Telkom Saturday latest!!!!... send the technician to activate my line
Look what I want is for Telkom to do my installation by latest Saturday the 24th ... I paid R700 for this to be done on the 21st...next week ain't good enough... A complaint will be launched with the Telkom Ceo office if this is not done ... a complaint to ICASA who is head of telecommunications and finally I will launch a huge complaint with the National consumer act ... as I have evidenceve that I made payment to and undelivered service which was not completed as promised and I do have proof of multiple complaints which got me no where.... Please Telkom Saturday latest!!!!... send the technician to activate my line