Technician is dishonest

so Telkom team you responded to my complaint last week saying someone is on our complaint - guess what we still do not have a phone line - its over a month now - it gets better when we get told the technician tried to contact us on thursday @ 09:59 and friday @ 12:29 well guess what he didnt - we have no missed calls so clearly there is some dishonesty on this reporting system and we as paying customers still have had no feedback or a single phone call from anyone since the 2nd January - its pathetic and your call back facility on your chat facility does not even work and was confirmed as non operational by one of the agents today - I have never dealt with such a disfunctional company ever!! Please do not copy and paste your standard answer I want to know when will my phone line be fixed and why all the lies???