Technician installs a faulty line!!!

<p>So finally Telkom intsalled the line.</p> <p>It took the technician over an hour.</p> <p>Then of course the line does not work.</p> <p>Spend a couple of hours online with call centre bouncing between departments to find out that the they need to activate it.</p> <p> </p> <p>it takes up to 48 hours however today they activated it again and is supposedly immediately active.</p> <p> </p> <p>Still it does not wok the phone cant make or receive call there is not even a dial tone.</p> <p> </p> <p>Please assist me by answering the following questions:</p> <p> </p> <p>1)Can you please advise what do I need to do now in order to be able to make and receive calls(which is why I acquired your useless services)</p> <p> </p> <p>2)Should I have specified I want a working line?</p> <p> </p> <p>3)please send me the contact details of the board of directors so that I can ask them to come and assist!</p> <p> </p> <p>4)I cant even log a fault on your website it does not accept my number, what do I need to do be able to log a fault?</p> <p> </p> <p>5)Should the technician not have checked the line before leaving or is he correct in saying that head office needs to activate it first?</p> <p> </p>