Technician ignored relocation of line

I moved into a new apartment last week. I sent a request to Telkom to relocate my line to the new apartment (which is in the same complex). I got an sms saying a technician would come on the 5th of December.

We waited at home the whole day, no one arrived. I called on Wednesday to ask what happened, lady at customer service said there were no notes left as to why he didn't come and would escalate the request. I called back 3 hours to see what was going on, the previous women hadn't escalated the order as she said.

So, the next lady tried to book am installation date but couldn't as our order was under the techinicians name. She called the technician and told me he would get back to me as he was currently at an installation. He never called back on Wednesday. I called again on Thursday, I got the same story and the man said it would be sorted by Friday.

On Friday I called and had a lady start shouting at me saying that the techinicians are busy on other sites. Our order should have been made a priority as we were meant to be attended on the Tuesday. I asked to speak to her supervisor, I was told he was busy and I asked her to leave him my number. She said he would get back to me that day. He didn't.

It is now Monday, I have still heard nothing and now have to call again and wait over 20 minutes to get useless help. This is ridiculous.