Technician does not show up to schedule appointmen

I requested a line move beginning of August, Telkom then confirmed the line move and issued a order number ***, I requested the move for a specific date and had to take leave from work yet the technician did not show up. when phoning 10210 Yesterday i was told the technician did not leave a reason why he did not show up and might come back to me. Till now no one has phoned me yet the debit order for my September adsl line rental has gone off so I am effectively paying for a line that is not working.<br> <br> I have logged numerous mails to the Telkom escalation Centre but it seems that Customer Service is dead at Telkom.<br> <br> Can someone just tell me what is going on and when my line will be moved? Line number is ***