hL
hagit L
1 reviews | Active since Aug 2013
09 Jun 2015, 15:47
technician disconnected our line
we are living in a block of flats. a technician came to install a phone line to one of the neighbours and disconnected ours. when my husband informed him of it he declined it. I phoned Telkom call centre and a very nice lady tried to help. we asked the tech for his name and he gave us a false name of Simphwe as when the lady phoned this person was in another city. he refuses to give us his name or details that the call centre can contact him. know we have to wait for 48 hours for line to be fixed which TELKOM ELECTRICIAN BROKE. REF NUMBER 680CRK090615.
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Telkom's replyOfficial
09 Jun 2015, 17:00Hello hagitleven,
We acknowledge your query & sincerely apologize for the inconvenience.
Kindly note that this matter has been escalated to our Technicians Department and feedback will follow.
Your social media reference number is SM116884.
Regards,
William Letwaba
Social Media Team
We acknowledge your query & sincerely apologize for the inconvenience.
Kindly note that this matter has been escalated to our Technicians Department and feedback will follow.
Your social media reference number is SM116884.
Regards,
William Letwaba
Social Media Team
Telkom's reply09 Jun 2015, 17:00
Official
Hello hagitleven,
We acknowledge your query & sincerely apologize for the inconvenience.
Kindly note that this matter has been escalated to our Technicians Department and feedback will follow.
Your social media reference number is SM116884.
Regards,
William Letwaba
Social Media Team
We acknowledge your query & sincerely apologize for the inconvenience.
Kindly note that this matter has been escalated to our Technicians Department and feedback will follow.
Your social media reference number is SM116884.
Regards,
William Letwaba
Social Media Team