Technician did not show up to do installation as promised

<p>I received a call after my last complaint, followed by an sms comfirning that my line would be installed at my new premises toady between 7:30 -16:00. No one pitched and i wasn't contacted or emailed or notified of anything. I later called the Call Centre and spoke to a consultant named Michaela Naidoo who advised that my order is on hold due to cable theft in the area. I then requested to speak to a manager and was refused, i was told that her manager Denzil Naidoo would contact me after half an hour and I received no such call. As a result I want my services with this company cancelled with immediate effect as I have already been over month without service. I was not offered any alternatives as to being able to change my package or offered any progress report, I was told that there is a note on the system that the technician advised he went to my premises, If so howcome we were unaware of this and no calls came in from said technician? This is poor service at its extreme and as such i no longer wish to deal with this company any longer, I would rather pay a premium and use one of the other mobile providers than ever do business with Telkom again </p>