Technician did not show up nor call

I app**** for a Telkom ADSL line (Order number: ***), got a message that a technician was dispatched to my premises last week Thursday but he did not show up nor bothered to call. I called the 10210 and got sent from pillar to post and I even went to two different Telkom shops about this issue to no avail. What concerns me the most is that I don't even get a message from the technician despite that I went and verified my contact details at a Telkom shop hence as my last resolution I'm trying to get hold of the public protector on this; can anyone suggest where I can go when Telkom (I mean TelkomSA) refuses to provide me with a service as a South African citizen? I am in a Cape Town Township called Lower Cross Roads close to Mitchells Plain that has an exchange.