Technician did not pitch

We went to Telkom at the Glen to request the activation of our telkom line. 1stly the staff are not friendly at all, they make you feel like you are bothering them by going to the telkom shop.<br> <br> Anyway, the technician was supposed to come on the 30th of September and I received smses confirming that the technician will come on the 30th. We made arrangements so that someone would be home when they come but the technician did not show up.<br> <br> I've been calling all morning and no answer after holding several minutes (if call volumes are so high then maybe more staff should be hired) I also tried to use the online chat but just like the phone, I waited for several minutes without an agent assisting me.<br> <br> There has been no communication from telkom about why the technician did not show up.<br> <br> This is bad service and an inconvenience for us since we waited for the technician.<br> <br> The most frustrating thing is that there is no one who can assist whether it be over the phone, your chat facility or via email.