Technician did not arrive

On 2 February 2016 I received an SMS from Telkom stating that my line would be installed on 9 February 2016 - I made arrangements to have someone at my premises to let the technician in on that date. On 3 February I received another SMS stating that my line would be installed on 3 February! I tried to contact Telkom to find out when the technician would arrive as I was not prepared for this - the call centre were unable to help me and kept passing me back and forth between sales and technical support, each blaming the other. <br> <br> Luckily I live close to my home and when the technician eventually arrived I was able to leave work and go home. The technician, Eric, told me he is unable to install as the incorrect order was placed. I contacted my service provider who told me the correct order was placed. I contacted Eric and he told me he was going to the exchange but would be right back. He then switched his phone off and did not return. He also gave me a false name for his supervisor. <br> <br> Telkom should not allow this individual into people's homes. Saying that I'm sure nothing will be done as Telkom do not care about customer service.