Technician a no-show for installation

3/11/'15 I received an SMS that my telephone service application was received (order ***)<br> 11/11/'15 I received an SMS that a technician was dispatched. Later that day I receive a phone call from the technician saying that he very sorry but he has been double booked and he promises he will phone me the next day and do the installation then. Feeling \sorry"for the guy I agreed to this. I phoned him the next day and his response was that the case has been re-assigned to someone else.<br> <br> I phoned 10213 and complained about this (escalation no 780848) and on the system the technician noted that I was not available which is a blatant lie! I have our phone call recorded which proves my accusation above.<br> <br> I complained through facebook to TelkomZA and now I have a installation date on 26 Nov! 15 days after my original installation date?!!<br> <br> I want the following:<br> 1) A sooner installation date as the above was not my fault<br> 2) The technician investigated for what he did and further action taken against him. His phone number is ***<br> 3) Continuous feedback on 1 and 2 above<br> <br> Let me know where I can email the conversation I have recorded with the technician to for further investigation"""