Technical support not able to help

Saturday 25 March 2023 we had power failure and when power returned, our fiber internet had stopped working, the internet light on the router was solid red.

I tried called Telkom internet support and after the consultant failed to help, a call was logged, and call reference number ***2 was given. I received a call on Tuesday and after I indicated that I will be home the following day, that ticket was closed stating I need to call 10211 for router configuration.

Sunday 02 April, I called in again wanting someone to help me configure the router, even though I knew there was nothing wrong with the router configs, call ref ***6 was logged for IT support, and I am still waiting for a call back.

Tuesday 04 April I walked to a telkom Store inn Centurion mall. A router was configured and unfortunately, the Telkom office didn't have an internet, they couldn't test my connectivity. I got home to still have no internet. I was given an ***number to call fibre specialists for further assistance.

the call to that fibre specialist was the worst call ever. 1. The lady's kids in the background were noisy right through my 35 minutes call. 2. After long silences she tried logging a call, and she never gave me a reference number.

As it stands, I am paying for internet services that I have been unable to make use of, while none of the Telkom internet support guys can help me. The last word from the noisy background call was that a call will be logged for the service desk to sync my password with the router. and to this minute, no reference number was given after 35+ minutes on the call.