Technical Support Non-excisting

I had a problem last month logging into my Telkom Mobile site, via my phone, which resulted in me having to change my password. No problem, I did it and I was well away, doing what I had to do. This sunday the same thing happens again, but now this lovely technical team created a OTP which will be sent to you via email, but I never gets sends. <br> <br> I sent them an email:<br> <br> Good day,<br> The following question was asked:<br> Why does your system through me out every now and again and then my user login fails even if I use all the correct login details. Please can you fix this!!!<br> Contact details:<br> Name: Veronica Grobler<br> Number: ***<br> email: [Email Removed]<br> Regards,<br> Telkom Website<br> <br> This is what was rep****:<br> Good day Veronica,<br> Thank you for the enquiry.<br> Please be advised that we checked our system and there is nothing wrong with the self service portal , as it is working.<br> Kindly restart the device and try to login again and also with the OTP check if it is sending it via email or as and SMS.<br> <br> I have phoned them spending 40min on the phone and then they still cut me off. POOOR POOOOOOR. And they are to busy to get somebody from data section to phone me back.