Technical Support Issues
<p>I am highly appalled by Telkom's service. Our telephone lines have been down for three days and a technician has still not been allocated to our issue. When calling the agents they provide conflicting stories and this is absolutely unacceptable as we need our lines working!!!</p> <p>I was told I would be copied in an email to the manager to resolve this and none of that has come to pass!!!</p> <p>Somebody please attend to this </p>
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Replies (2)
Telkom's replyOfficial
17 Nov 2016, 21:36Good Day,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow. Your reference number is AI***
We apologize for any inconvenience caused.
Kind regards
Yazied
Telkom Social Media Team
Best regards,
Telkom's reply17 Nov 2016, 21:36
Official
Good Day,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow. Your reference number is AI***
We apologize for any inconvenience caused.
Kind regards
Yazied
Telkom Social Media Team
Best regards,
Telkom's replyOfficial
18 Nov 2016, 14:23Hello stephanie-moss
The fault has been escalated to our assigners for urgent assistance.
We currently awaiting further feedback and will advise accordingly.
Regards
Noleen
Telkom Social Media Team
Best regards,
Telkom's reply18 Nov 2016, 14:23
Official
Hello stephanie-moss
The fault has been escalated to our assigners for urgent assistance.
We currently awaiting further feedback and will advise accordingly.
Regards
Noleen
Telkom Social Media Team
Best regards,