TECHNICAL SUPPORT IS DISGUSTING

TELKOM LINE WAS PAID AS NORMAL 13-01-2016<br> GOT TO THE OFFICE AND THE INTERNET WAS STILL DOWN I THEN PROCEEDED TO CALL TELKOM CUSTOMER CARE TO FIND OUT IF THE LINE WAS UNLOCKED .<br> THEY ADVISED TO WAIT IT SHOULDN'T TAKE TO LONG.<br> I WAITED THAT DAY ,THE NEXT DAY IT WAS STILL NOT ACTIVE I THEN PROCEEDED TO GO TO A TELKOM STORE AT THE GLEN WHERE I ALWAYS RECEIVE EXCEPTIONAL SERVICE FROM A GENTLEMAN BY THE NAME OF WADE MCDONALD. HE TESTED MY MODEM AND IT WAS WORKING HE SAID IT WAS PROBABLY THE ACTUAL LINE THAT NEEDED FIXING.I THEN HOWEVER LEFT THE STORE AND CALLED TELKOM CUSTOMER CARE.I LOGGED MY SERVICE REQUEST 14/01/16 THEY SAID SOME TESTS NEED TO BE DONE BEFORE A TECH WAS SENT OUT .<br> I AGREED AND UPTO TODAY NO TECH HAS BEEN HERE TO CHECK IT ,ALTHOUGH IVE RECIEVED 3 CALLS ASKING ME HOW WAS MY SERVICE IF MY LINE WAS FIXED.<br> EVERYDAY I'VE BEEN CALLING TELKOM AND EVERYDAY I'VE BEEN TOLD A TECHNICIAN WILL COME! THIS IS DISGUSTING<br> <br> CURRENTLY I'VE CALLED 8 TIMES, TODAY AS I TYPE THIS I AM ON THE LINE HOLDING FOR A CONSULTANT BY THE NAME OF 'ADELE' I'VE BEEN ON HOLD FOR 30 MIN. IM NOT EVEN SURE WHY!!!!GREAT SERVICE....AND SO KINDLY SHES DROPPED THE CALL AFTER AN HOUR!!!<br> <br> SORT OUT THIS MATTER!!!!