Technical support

A fault was logged last week Wednesday(12/08/2015) of not having internet and the following day they said a technician has been allocated.Today is the 20/08/2015 and we still not having internet in our office.I called to follow up and was advise matter is been attended to.I believe that is so unprofessional as we have to be following up every time and we not even receiving sms stating that our matter is being attended to.<br> <br> We running a business and we losing to much money very single day without the internet.