NB
NATALIE B
1 reviews | Active since Jan 2018
30 Jan 2018, 15:21
Technical service
Technical service is terrible, waiting 2 months for service
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Replies (1)0
Replies (1)
Telkom's replyOfficial
21 Feb 2018, 09:29Good Day
Thank you for allowing us the opportunity to assist further on your query.
Ref 134CTK121217 was linked to a major cable issue that needs to be replaced. Unfortunately, due to the cables having to be replaced it does take longer than a normal line fault to repair. At this stage, we do not have an estimated time of repair. Telkom offers an integrated sim card for customers affected by cable theft/issue that is linked to your Telkom Internet ISP username that you could use to access your data via a ****le, 3G/LTE router or your cell phone. You can apply for an integrated sim at your nearest Telkom store.
Make sure you post a “Private Reply” to protect your personal information and allow us to view the details.
We sincerely apologize for the inconvenience.
Kind Regards
Tumelo
Best regards,
Telkom's reply21 Feb 2018, 09:29
Official
Good Day
Thank you for allowing us the opportunity to assist further on your query.
Ref 134CTK121217 was linked to a major cable issue that needs to be replaced. Unfortunately, due to the cables having to be replaced it does take longer than a normal line fault to repair. At this stage, we do not have an estimated time of repair. Telkom offers an integrated sim card for customers affected by cable theft/issue that is linked to your Telkom Internet ISP username that you could use to access your data via a ****le, 3G/LTE router or your cell phone. You can apply for an integrated sim at your nearest Telkom store.
Make sure you post a “Private Reply” to protect your personal information and allow us to view the details.
We sincerely apologize for the inconvenience.
Kind Regards
Tumelo
Best regards,