Technical problem solving deficiency

Telkom is not able to resolve my ADSL line problem. I have logged two separate incidents (291CTK050515, 255CTK300415) to address the issue. My ADSL line continue to drop its connection. This happens frequently and affects my work while I'm busy on the Internet. Telkom tried to troubleshoot it remotely and closed the incident without feedback to me. Yesterday again a technician arrived at my house after not meeting the appointment for Saturday. He was also not able to troubleshoot the problem as he did not have the necessary tools with him. He basically listened for any cracking noises on the telephone and said the line was fine. Then he tried to convince me to rather upgrade to Fibre. This is really bad Telkom. Rather fix the problem and dont send a salesman to my house.<br> <br> I showed him that there is a lot of resistance (Attenuation) on the actual line as measured my the router. Average loss of 14db/KM is acceptable. My router measures a total of between 370db to 380db Attenuation back to the exchange. According to these measurements the router seems to be about 26 KM away from the exchange even though I'm only 4KM (2KM as the crow fly) away. <br> <br> My ADSL was working fine until now.<br>