Technical Issues blamed for incompetence

My ADSL line was installed a week ago and it’s been up uphill battle since day one to get the line activated, Firstly the technician assigned us a telephone number that was already in use by someone else. I called technical support that same afternoon to have the line activated and was told I need a TIN number, the next day also could not get it activated as I needed a username and password. The next day still no joy as I needed the order to be closed before activated. How *********** is your staff that no one can tell me the process involved to have the line activated. On Thursday I was promised the order was closed and line activated within 24hrs. Its 72hrs later and the line is still not activated as the order has not been closed. Will you people stop lying and making excuses, blaming systems issues, or technical problem for incompetence in getting work done? And mind you I received confirmation that my billing cycles started on the 19 September, it’s the 25th and you want me to pay for a service that’s not activated as yet. Get your act together and deliver on what you promise. Someone get in contract with me ASAP and sort this mess out.