TECHNICAL FAULT

Incident 820CRZ050515 has been reported in April for the fault on ***. We have had no response from Telkom regarding this, only smses advising it is in hand with a technician. On the 26th May I contacted the call centre and spoke to Lesedi who confirmed that a technician was assigned to the fault on the 20th of May (Jacob Nkoma) and he asked me to call *** to speak to the technician. I got through to the supervisor and he advised that Lesedi was not supposed to provide the number to contact the technician and secondly, the technician does not work in the West Rand area, he works in the JHB CBD. I called 10210 again and spoke to a Gabo & explained the problem and he assured this would be assigned to the correct technician in the area and he gave me another ref