Technical fault

I log a faulty line with TELKOM on the 15 JULY 2015. *** the consultant promised that a technician will attend to the fault within 9 working days they having a back log (escalation 708476)nobody pitched. A month later I did enquiry *** (15 AUGUST 2015) same story they have a back log. When ask to speak to a TEAM LEADER or MANGER the consultant will call one of their friends close by pretending to be the <br> TEAM LEADER or MANAGER (LOL). Call again *** (15 OCTOBER 2015) empty promises again technician has been assigned to your fault (escalation 76918). Later that same day I receive a SMS your fault ha been attend to CALL *** call closed no TECHNICAL TEAM was at my premises. The whole of TELKOM Staff MEMBERS should go work at the ZOO ****** ******S!!! They are *********** , pathetic, useless its has been almost 4 month nobody can assist. What makes me mad I keep on emphasising that I live with a SENIOR CITIZEN the land a NECESSITY not a LUXURY we need it for emergency purposes. This morning I spoke to the \so called MANGER"wonder If she even gave her real name (RUTH MAJOLA) TELKOM is still having a BACK LOG (LMAO....). THE"""