Technical dept not up to standard. No internet!!

I had a new Telkom ADSL Line installed 25/2/16. I had awesome service and a Telkom inspector came to inspect the quality of the installation. He advised us it is not up to standard and someone will call me to do the installation correctly. Awesome service ends here. No one phoned. Then trouble started. I had internet for a few days and on 03 March were disconnected. I reported the fault, nr: 22BRK280216 on 3/3 and waited for a tech to contact me. No one did. So on 4 March i phoned Telkom, Fault 22BRK was closed without a reason. I had to report a new fault..received this ref number: 576CTK040316. The tech came without an appointment and we had to reschedule. A tech came only on 9 March and I had the priviledge of internet up until 13/3. After that, same problem, no line connection. I had this line for less that a month, and already expierienced 50% down time. This needs to be investigated by management. At this moment I feel the tech dept is not up to standard, I feel frustrated, I received my first bill, was charged R1009.93, I am expected to pay the installation fee in full even though its up to sh...Calls were made from my line, I dont even have a handset. I dont have internet.