Technical Customer Service Failure

The worst customer service from the technical department. We do not have internet since 29 July 2020. It was reported by Mweb and myself with no reaction, whilst Openserve drives up and down our street between nowhere and the exchange. Ref ***9 and 59BWK290720. Covid is just a handy excuse or incompetence as this is the 3rd time for 2020! The worst is I have trained them in Customer Service.