Techn?c?ans d?sappear on the job

Ive appl?ed for a landl?ne ?nstallat?on around Apr?l wh?ch was due to be ?nstalled on the 27th of May but ? could not be reached that day so ? went to reschedule at the store and the ?nstallat?on was due on the 4th of June but the techn?c?an came to the house to make observat?ons and ?nspect?ons then sa?d he w?ll come back but has never returned s?nce then. Ive had to go back to the store today to check what was happen?ng and they sa?d they cant do anyth?ng exept reschedule for another day. I have an act?ve adsl account w?th afr?host wh?ch ?m already pay?ng for s?nce ? was under the ?mpress?on telkom would have ?nstalled the l?ne by now, ? really wasnt expect?ng th?s k?nd of serv?ce. I cant use my adsl because telkom ?s delay?ng w?th the landl?ne ?nstalat?on.