1 reviews | Active since Sept 2016
Team leader says call back because I am going on lunch
<p>I have been struggling with Telkom mobile for more than 1 month to get my number moved from a contract to a prepaid. Each time I call, I am put on hold fr no less the 30 mins only to be told the same thing " I have escalated your query". today I was put on hold for 59 minutes and the agent eventually asked me to call back because the team leader that was assisting went on lunch. I moved to Johannesburg in February 2015 and Telkom have been unable to provide me with service since, yet insisted that I pay, which I did. Now i want to port my number from Telkom to a sevice provider that can offer service in my area and this is proving to be a mammoth task. I have called repeatedly in the past month. This is ridicuous and I AM SO FRUSTRATED BECAUSE NO ONE CAN ASSIST ME</p>
Thank you for your response but this does not assist me because I am again dependant on someone from telkom to contact me, which never happens. I need the contact oniinformation from someone at Telkom that can resolve my query
Thank you for your response but this does not assist me because I am again dependant on someone from telkom to contact me, which never happens. I need the contact oniinformation from someone at Telkom that can resolve my query
Hi,
We tried to contact you but reached your voice-mail.
Your number is now active as prepaid
May you have a great day.
Kind regards
William
Telkom Social Media Team
Hi,
We tried to contact you but reached your voice-mail.
Your number is now active as prepaid
May you have a great day.
Kind regards
William
Telkom Social Media Team
Good day William
What I can suggest you do is do a root cause analysis on why I had to take to solcial media to get a query resolved. The service I have received from Telkom since January 2015 has been beyond poor and I have made it my mission to deter everyone I know from Telkom.
regards
Good day William
What I can suggest you do is do a root cause analysis on why I had to take to solcial media to get a query resolved. The service I have received from Telkom since January 2015 has been beyond poor and I have made it my mission to deter everyone I know from Telkom.
regards