TCF(Treating Customers Fairly) is not upheld in TelkomSA

I buy MoNice data bundles on a regular basis. Recently I can't connect to the internet with the data. I called the call center and was advised that they are logging a case for me to have it referred to the Technical division. The case was attended by one Kwazikwakhe Ngcobo. I kept following up with the call center. It takes forever to get through. On the 4th of July I spoke with Audrey Keupilwe who shocked me by saying the query has been resolved and closed by Kwazikwakhe Ngcobo. She also told me that feedback sent to some 073 number which I do not know it. She also told me that her manager Busisiwe Msimang would call me within an hour to explain. Busisiwe never called. I still remain with an unresolved query - I can't connect to Internet using the MoNice data bundles. I am stil' waiting for feedback regarding the case number ***7. I also complained on the Twitter page. No one seems to listen. Telekom does not know anything about treating customers with fairness. I want to encourage every dissatisfied customer to spread their dissatisfaction on every social media and also go to the ombud if possible. I will not rest. I was not treated fair and I want other customers to know and share.