TCF non compliance

RE: call on 18/09/2019 at 10:43am, with call centre agent Lindani Mkhwa****. After viewing my statement subsequent to my service being suspended, I noticed several charges for additional data services that I did not request or action myself. I had the same issue approximately a year ago and the error from telcoms side was acknowledged and a reimbur*****t was completed. However Lindani, insists that I voluntarily added the additional services myself, which I explained to him, did not happen. I requested to speak to a team leader and was advised there isnt anyone else I can speak to, and that there isnt a complaints department within the business, which I find extremely difficult to believe. Lindani was extremely unhelpful, clearly did not care to listen to my concerns, didnt give me a single option other than insist that I added on the services. This goes completely against TCF, as I'm left at the mercy of Lindani's discretion only. Telcom has never, not received payment from me in approximately 8 years and when I need assistance to understand an error on my account, I'm treated like someone shying away from paying a bill, by Lindani.