Task reference number 138CWK231215 - Resolved

Good day Telkom management, <br> <br> Thank you for resolving our problem finally...<br> Unfortunately you have to improve your help desk, communication and administration side. <br> It is completely unacceptable running a business that a telephone line has to be down for a month. <br> <br> The technicians knew what they were doing but the help desk I think was not properly communicating with the technician. <br> Please assign your Risk team to investigate the matter and the process. <br> It is clear that your processes is not working. <br> <br> Regarding the down-time experienced I expect that you reimburse the full amount for the period as we lost business dew to clients that could not get hold of us. <br> I am also pursuing public liability claim against you. <br> <br> Please contact me on Monday to discuss the matter or you will leave me no choice. <br> <br> Kind regards,